Hello

I have over a decade of experience leading and coaching industry leading support teams. I have a passion for providing customers with a voice within the organization while providing excellent customer service. I am skilled in team leadership, technical troubleshooting, and solution-oriented approaches to problem solving. 

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I have worked with world class teams like MakerBot and Mark43, providing excellent support and surpassing industry benchmarks in satisfaction. 

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I am currently open to work in the NYC area and remote work.